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Please note that our returns processing is taking additional time to complete as we are taking extra precautions in our distribution center to ensure we keep you and our team safe. All eligible items (candles & diffusers) must be returned or exchanged accompanied with original receipt within 14 days of when you received your item (s). Restocking fees ( $10.00) may apply. For exchanges, send us the eligible item (s) you wish to exchange for FREE by using our shipping label. We recommend purchasing your replacement item (s) as soon as possible as quantities are limited. Please contact us via email ( bellaonlinestore@yahoo.com ) for return items, to request a return label. Due to COVID 19, we are not accepting returns for bath bombs, body lotions, and bar soaps). Email us for questions / concerns to bellaonlinestore@yahoo.com. Thank you for your patience. We will continue to update you as soon as your order is processed and refunded for exchanged.